Document Type


Publication Date

Fall 2016




This guide has been developed to help pharmacists and pharmacy staff provide an inclusive and welcoming environment for their LGBTQ patients. When LGBTQ patients do not feel welcomed and included or when they experience a negative encounter at a pharmacy they are less likely to return, which may negatively impact their health if this leads to delays or non-adherence with prescribed medications. This guide will cover key concepts and LGBTQ terms as well as the health disparities faced by LGBTQ people. It includes key tips on how to best care for LGBTQ patients as well as how to make your pharmacy environment welcoming and inclusive. It also includes resources and helpful websites for you to find additional information.


Guide developed for Human Rights Campaign Foundation and is also available on their website.

Additional Files

Mathews Jenn LGBTQ_Pharmacy_Guide_2016.pdf (176 kB)