Date of Award

8-2017

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

Department

Executive Leadership

First Supervisor

Linda Hickmon Evans

Abstract

There are limited studies that turn the lens on an organization’s chosen patient-centered care program, and there is a gap in the literature that exists for defining shared values within these models. The purpose of this research was to identify and analyze emergent themes related to various stakeholders. This includes exploring the definition of patient-centered care from the perspective of medical professionals and patients to determine if an association of shared values exists. The research was accomplished through a descriptive, single, embedded-case study to develop defining characteristics of the phenomenon of patient-centered care for patients and medical professionals in a large, urban, acute healthcare setting. The research was conducted using a qualitative case study design with a focused methodological triangulation process that consisted of a cross verification of two sources of data related to the same phenomenon of patient-centered care. The purpose of the triangulation of data was to explain more accurately the complexity and connections from both the patient and medical professional perspective. Triangulation of the data showed that there were clear connections for both medical professionals and patients relating to the value of family inclusion, consistent communications, human connections, and the provision of comfort measures in the patient-care process. Based on the research, it is recommended that medical professionals and the patients they serve have the opportunity to share their voices. Furthermore, it is recommended that health care institutions make an effort to pull together those populations to get to the recognition and understanding of their shared values.

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