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COVID-19 was a time that our stores closed to our customers, many for the first time in decades and even generations for the scores of NSRA members who are family firms. During the COVID-19 “work at home period,” when many owners and employees were hunkered down where they live, one of the interesting distractions was being able to watch “The Last Dance,” ESPN’s 10-part docuseries sanctioned by Michael Jordan about his and the Chicago Bulls’ dynasty of the 1990s. The series holds many leadership lessons to consider relevant to family firms and to organizations considering how to stay resilient in the global pandemic’s very “unprecedented” turbulent times.


Published in the September/October 2020 issue of Shoe Retailing Today, Copyright © 2020, National Shoe Retailers Association, Tucson, AZ, All rights reserved.

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